Solar System Review: John, Rodney, Auckland

Review Date: 25/06/2014

Size: 2kW

Running for: 7 months

Comments on the installation: "Installers were good. Approx 3 weeks delay while ordering parts. Then one day to install."

Comments on the system performance: "It appears to be performing well, but difficult to detirmine savings. Billing system has been based on estimates, based on estimates to the point of absolute cofusion and disbelief. [ I think they must use Lotto to fix there estimated readings !!!!] In an admission that they could not understand there own accounts, Meridian have now cancelled all previous "Accounts" and are starting again from November of last year. Trying to get an answer was, in the extreme, frustrating. The information call line, is difficcult to access, and appears to be staffed by people not equipped to give advice. Hopefully Meridian have now got things sorted

Advice: "In an act of frustration I cotacted Contact Energy. The information they provided was all by email, and again difficult to understand. No one was available to discuss my questions.  If we are to expand the use of solar, it is vitally important that these companies must be required to present information and accounts that are simple to interpret and understand."